A manual for the first three years of your business.
Not a blog. 18 numbered pages on setting up, getting paid, getting found everywhere customers look — including the AI assistants that now answer for you — and keeping the whole thing running. Pages are revised when facts change, and every one tells you up front who should skip it.
Setting Up
The paperwork floor: legal structure, bank account, and insurance — done in one afternoon, revisited when something changes.
Money
Pricing with a backbone, invoices that get paid, taxes that don't ambush you, and what to pay yourself.
Every surface where customers look you up — search, maps, directories, reviews, your website, and the AI assistants that now answer for you. The longest chapter, on purpose.
- 3.1 The Six Listings, in Order
- 3.2 Your Business Fact Sheet: One Source of Truth
- 3.3 Reviews: Asking, Answering, Surviving the Bad One
- 3.4 What AI Assistants Say About You (and the Pages They Learn It From)
- 3.5 Your Website's Actual Job (and When a One-Pager Is Enough)
- 3.6 The Minimum Viable Social Presence
Customers
Intake that filters the wrong ones, follow-up that brings the right ones back, and referral asks that don't make you cringe.
Running It
The weekly close, the first hire, and the order to drop, automate, or hand off when you're drowning.